Tag: service
Being Relentless Will Forge The Path To Success
John Tschohl of the Service Quality Institute writes that people don’t become successful by accident. They set goals and work hard. They practice, study,...
Speed Helps Businesses To Attract And Retain Customers
John Tschohl of the Service Quality Institute writes that speed dramatically reduces the amount of time needed to complete a task by altering factors...
Why Workplace Recognition Is Critical
John Tschohl of the Service Quality Institute says that fifty percent of responders in a Gallup Employee Engagement Survey of employees in the United...
Owning Your Mistakes Is A Critical Step In A Business’s Service Recovery
John Tschohl of the Service Quality Institute writes that owning your mistakes is a critical step in service recovery, and service recovery is critical...
Combine Technology With Personal Communication For Great Customer Service
John Tschohl of the Service Quality Institute writes that when you use technology and add a personal touch, you will have a winning combination.
The...
Implementing A Customer Service Strategy
According to John Tschohl of the Service Quality Institute, if you want to drive your business to great heights, you must have a service...
Be Relentless In Providing Exceptional Customer Service
John Tschohl of the Service Quality Institute says being relentless is an obsession with providing exceptional service to your customers. It’s a propulsive, self-directed...
Manroland Goss Announces New Service Contract Agreement With Botswana-Based Business
Following a large order of spare parts, the Southern African printing specialist, Printing & Publishing Company Botswana (PPCB), opted for a long-term service contract...
Six Steps Employees Can Take To Solve Customers’ Problems
John Tschohl of the Service Quality Institute writes that there are several things that annoy customers, including not being understood, not being valued, not...
Don’t Retain Poor Performing Employees
According to John Tschohl of the Service Quality Institute, retaining employees who perform poorly is expensive both financially and emotionally. It costs a lot...
