Tag: quality
Using A Customer’s Name Adds A Personal Touch To Your Business’s Services
John Tschohl of the Service Quality Institute says only a handful of U.S. companies understand the power of calling customers by name. Three that...
Features Of A Relentless Service Culture Plan
John Tschohl of the Service Quality Institute discusses what it takes to write a ‘relentless’ customer service plan.
One of the major weaknesses of most...
BOBST Customer Sets New Record With Rotogravure Press
BOBST has reported that a customer has set a new record with its ROTOMEC 4001 rotogravure press. The machine recently set a new record...
The Upside To Customer Complaints
According to John Tschohl from the Service Quality Institute, when customers complain, they are giving you an opportunity to do better, and to be...
Invest In Your Employees To Improve Customer Service
According to John Tschohl from the Service Quality Institute, CEO’s never experience what happens during the day and how ineffective most employees are at...
First eXact2 Next Generation Spectrophotometer Arrives In South Africa
DigitalView has announced that the eXact2 colour measurement device, developed by X-Rite and Pantone LLC, has arrived in South Africa and is available for...
Speed Is A Critical Element Of Customer Service
John Tschohl, president and founder of the Service Quality Institute, writes that speed matters, and there are several reasons for that. We live in...
