Tag: organisation
Be Relentless In Providing Exceptional Customer Service
John Tschohl of the Service Quality Institute says being relentless is an obsession with providing exceptional service to your customers. It’s a propulsive, self-directed...
Moving Towards Greater Environmental Sustainability In The Printing Industry
Laurel Brunner of the Verdigris Project writes that achieving greater environmental sustainability is easier said than done. ISO’s technical committee working on standards for...
Why Are There So Few Chief Sustainability Officers In Printing And Publishing?
According to Laurel Brunner of the Verdigris Project, Chief Sustainability Officers (CSO), who are tasked with managing the sustainability of a company, have an extensive...
Assess And Critique Your Employees On A Regular Basis
According to John Tschohl from the Service Quality Institute, an important part of coaching includes reviewing your employees’ performance.
In order to do this,...
