Tag: employees
Speed Helps Businesses To Attract And Retain Customers
John Tschohl of the Service Quality Institute writes that speed dramatically reduces the amount of time needed to complete a task by altering factors...
Kemtek Opens New Gauteng Head Office And Service And Distribution Centre
Kemtek Imaging Systems held a ribbon cutting ceremony on 25 June to mark the launch of their new head office in Hertford Office Park...
Combine Technology With Personal Communication For Great Customer Service
John Tschohl of the Service Quality Institute writes that when you use technology and add a personal touch, you will have a winning combination.
The...
Four Steps To Motivate Employees
According to John Tschohl of the Service Quality Institute, compliments and kind words indicate approval. Words of encouragement are great motivators that recognise us...
Don’t Retain Poor Performing Employees
According to John Tschohl of the Service Quality Institute, retaining employees who perform poorly is expensive both financially and emotionally. It costs a lot...
Five Things To Consider When Hiring Employees
John Tschohl outlines the importance of looking for attitude over aptitude. As a business owner or executive, what is the most important thing you...
How To Become A Better Boss
John Tschohl of the Service Quality Institute provides steps for employers to improve their performance, such as communication, coaching and being constructive in feedback.
If...
The Importance Of Recognition In The Workplace
John Tschohl, founder and president of the Service Quality Institute, says that it's important for employees to be complimented or recognised for their work.
I...
Assess And Critique Your Employees On A Regular Basis
According to John Tschohl from the Service Quality Institute, an important part of coaching includes reviewing your employees’ performance.
In order to do this,...
Steps To Effectively Handle Angry Customers
Customers' patronage, and their money, become even more important when you realise that it will cost you 10 times more to attract new customers...
