Tag: customer service
Good Listening Is The Key
Customer Service is all about listening. According to Bernard Ferrari, author of Power Listening: Mastering the Most Critical Business Skill of All, good listening...
Customer Service With Passion and Principles
In 1979, long before customer service came into vogue, I designed the world’s first customer service training programme. I felt that if organisations would...
RICOH SA IMPROVES CUSTOMER SERVICE WITH INTEGRATED MOBILE INFORMATION DEVICES
Ricoh SA has rolled out Windows-based mobile devices to all of its 120 field engineers, giving engineers and Ricoh SAs service centre greater control,...
