Tag: customer service
Using A Customer’s Name Adds A Personal Touch To Your Business’s Services
John Tschohl of the Service Quality Institute says only a handful of U.S. companies understand the power of calling customers by name. Three that...
Speed Is A Critical Element Of Customer Service
John Tschohl, president and founder of the Service Quality Institute, writes that speed matters, and there are several reasons for that. We live in...
Create An Ideal Service Culture In Nine Steps
In order to distinguish you and your business from your competitors, John Tschohl, president and founder of the Service Quality Institute said it is...
Tresu Announces Global Technical Service Support Centre For Customers
With service technicians on all major continents and service experts in its new TRESU SMART CENTER, the company supports customers to make them stay...
Aleyant Announces Upcoming Changes To Web-To-Print Solution
Highlights of the changes to the Pressero checkout process include improving Pressero’s shopping cart by separating payments and shipping into their own pages, moving...
Sustaining Performance And Offering Great Customer Service During A Crisis
John Tschohl of the Service Quality Institute says that many people respond to a crisis by being overwhelmed by stress, which turns to fear....
A Step-By-Step Guide To Creating Service Culture
John Tschohl of the Service Quality Institute outlines six steps to creating a service culture, and discusses five critical elements for excellent service.
Most companies...
Service Recovery Is Key
According to John Tschohl of the Service Quality Institute, when things do go wrong, it is how you recover and delight the customer that...
Five Great Truths About Quality Service
Why is loyalty so important? According to global management consulting firm, Bain and Co., repeat customers spend 67% more than new customers. This is due...
Highly Professional Service Strategies Add More To Your Bottom Line Results
John Tschohl of the Service Quality Institute discusses the best principles and practices instrumental to outstanding customer service. These include commitment, speed and delivery.
Only...
