Tag: communication
Combine Technology With Personal Communication For Great Customer Service
John Tschohl of the Service Quality Institute writes that when you use technology and add a personal touch, you will have a winning combination.
The...
Why People Trust Print
Deborah Corn from Print Media Centr, and writing for drupa, says print can capitalise on this moment and help businesses and brands create trust...
Don’t Retain Poor Performing Employees
According to John Tschohl of the Service Quality Institute, retaining employees who perform poorly is expensive both financially and emotionally. It costs a lot...
Esko Brings New Software Standards To Market
With corrugated converters worldwide adapting to changing market drivers and the boom in e-commerce, many pain points experienced by today’s converters are addressed in...
What To Communicate To Share Environmental Aspects Of Print Products And Processes
It is hoped that printing companies will find ISO 22067-1 a useful tool in their communications with customers, so that all parties can share...
Print Service Providers Can Help Brands Build A Personalised Customer Approach
Pieter Pieters, Canon South Africa B2B Business Development Manager – B2B Pro Print and LFP, writes that in a digital age, brands need to...
Three P’s That Should Form The Basis Of How A Business Engages With Customers
Canon South Africa Managing Director, David Preston, outlines what should form the basis of how a business engages with both external and internal customers.
The...
