Tag: 35
Writing A Knock Your Socks Off Service Culture Plan
One of the major weaknesses of most organisations is the top management’s lack of a service strategy. They fail to realise the strategic opportunity...
Good Listening Is The Key
Customer Service is all about listening. According to Bernard Ferrari, author of Power Listening: Mastering the Most Critical Business Skill of All, good listening...
Customer Service With Passion and Principles
In 1979, long before customer service came into vogue, I designed the world’s first customer service training programme. I felt that if organisations would...
