According to IDC Marketscape, Ricoh is a leader of the Managed Workflow Services space in Central and East Europe, Middle East and Africa.
The report’s focus is based on managed print and document service (MPDS) that encompasses evolutionary professional and managed services that automate and optimise vertical and horizontal document-intensive workflows and business processes.
Jacques van Wyk, COO of Ricoh SA said, ‘One of the main reasons behind our success is that we are focused on working closely with customers. As a result our solutions are relevant, pertinent, agile and flexible, attributes required for future work innovations.’
IDC’s findings resulted from responses to extensive business briefings, demonstrations and in-depth interviews with customers throughout the affected region. Ricoh SA’s managed services are arranged in five service lines: managed document services, managed print services, communication services, business process services, and IT services.
